I can't log in to Titan FX Social
To use the Titan FX Social app, you will need to register a new profile (account).
If this is your first time using Titan FX Social, you will need to create an account. Select "First time users of Titan FX Social, click here" on the page below and register your account
Does my Titan FX Social login have to be the same as my client cabinet?
Please register using the same email address and password.
Unable to register due to "already used" error when creating a profile.
If you are receiving the error message "This email address is already in use" for an email address that has not been registered before, please contact us.
Can I delete my registration profile?
If you are a copier, you can delete your account by following the steps below.
1. Log in to the app
2. Tap the Trading Account tab > Gear icon in the top right > Unlink your account from Account Information
3. Tap the Trading Account tab > Gear icon in the top right > Delete your account from Account Information
Please note that even if you delete your Titan FX Social account, the MT account number opened with us will not be deleted.
Please note that you cannot delete your provider account.
What should I do about my first and last name when registering a corporate account?
We apologize for the inconvenience, but please use your discretion to split the company name and fill in both the first and last names when registering.
Please tell me how to enter a phone number when registering a profile.
Please enter the details without using any hyphens (-)
Are there any rules for Titan FX Social registration passwords?
As with Titan FX registration, the password must be at least seven characters long and include at least one lowercase letter, one uppercase letter, and one number.
How do I link my trading account?
Create your Titan FX Social profile, log in, and tap “Link Account”.
You will be redirected to the "Please enter your broker's login details" screen, so please enter your Titan FX MT4/MT5 login information. (*Please enter your account number in the “Account Username” field)
In the "Password" area, please copy and paste the password that was sent to you when you opened an account, titled "[Important] Titan FX: MT* account login information", and try logging in.
If you have already entered your login information for MT4/MT5 but cannot link to it, please consider resetting your MT4/MT5 password.
About Titan FX Social App
I can't copy signals. Why?
If you have not linked your Titan FX account within Titan FX Social, you will not be able to copy. Please link your Titan FX real account from "Trading Account" > "Link Account" before copying.
Is it possible to use Titan FX Social with a micro account?
Yes, you can use Titan FX Social even if you have a Micro account.
However, please note that the lot size may be different from that of a Standard or Blade account.
Is there an account type designation for using Titan FX Social?
You can use it regardless of your account type.
Is Titan FX Social available on PC?
The app is for iPhone and Android mobile devices. Not available on PC.
What is the difference between signal trading and copy trading?
Copy trading and signal trading are synonymous.
Can I use Titan FX Social with an account linked to IB?
Yes.
Is Titan FX Social different from signal trading in MQL4?
Yes, it is different from signal trading in MQL4.
Can I copy trade using an account that uses an EA?
Yes. It is possible.
How do I change my Titan FX Social registered email address?
If you would like to change your email address on Titan FX Social, please email our support team at support@titanfx.com with the following information.
For security reasons, changing your email address requires a photo ID.
Additionally, kindly ensure to provide the following information along with the documents and contact us from the email address currently registered with us. Thank you for your cooperation.
■ Your full name :
■ MT4/MT5 account number:
■Registered e-mail address for Titan FX:
■ Titan FX Social email address before the change:
■ Changed e-mail address for Titan FX Social:
*For ID selfies, please see below.
Is there a charge to use the Titan FX Social app?
Use of the app itself is free.
Also, there is no cost for manual transactions.
When receiving signals in copy trading, a fee may be charged depending on the signal provider., and the fee varies depending on the signal provider.
Can I manage my deposits and withdrawals on the Titan FX Social app?
Yes.
Deposits and withdrawals can be made by following the steps below.
1. Tap the "Trading Account" tab, scroll down to "Manage" and click the "Deposit/Withdrawal" button
2. You will be transferred to the Titan FX client cabinet, so please proceed as usual.
You can also apply directly from the client cabinet without going through the app.
Please tell me about the fees for copy trading.
When utilizing copy trading, the signal provider may charge a commission. These fees are determined based on the provider's performance. You can review the fees for each provider by clicking on their profile.
Performance fees are deducted from your MT4/5 account at the end of each week*.
*Closed at the end of the week (Sunday GMT 09:00), debited and paid at the end of the current week
Commissions are paid in the base currency of the trader's account. If the base currency is different from the provider's, it will be converted at Pelican trading's exchange rate.
*Please note that subscription fees are currently not managed by our platform.
Will Titan charge a fee for using copy trading?
By using copy trading, you will not be charged a commission at Titan FX. Trading conditions such as spreads are the same as usual.
If I copy a trade from a provider whose commission is free, will there be no charge for the copy trade?
If the fee is free, the copy will not be charged as the signal provider has not set a fee.
How are performance-based commissions calculated?
It is charged on your net profit for the week after deducting fees.
Will I be charged a fee if I close a position myself during a copy trade?
Even if you press the "Copy" button to automatically copy the signal provider and only make the settlement manually, the trade will be included in the calculation of the performance fee.
Transactions manually placed by yourself are not included in the calculation.
What happens to the fees when copying multiple providers at the same time?
If you are automatically copying two providers at the same time, you will pay a performance fee for each position copied from each provider.
How can I find out what fees I am paying my provider?
The amount is deducted from the PF (Performance fee) comment on the MT4/5 transaction screen, so please check the MT4/5 screen for details.
Can I manually copy trade whenever I want, instead of automatically?
When copying a signal provider, orders and settlements are done automatically. You can also manually settle open positions that have been automatically ordered before the signal provider settles them.
In that case, select the position you want to close from the "Positions" button in the app and close it.
You can also place orders manually from "Manual Trading".
What happens to copy trades if there is no account balance?
Signal provider trades will not be copied if there is no balance in the account.
You can see the positions that were not copied under "Missed deals" in "Positions".
Please tell me how to check the trades of the people I follow.
If you tap on "Unrealized P/L" under "Profitability" on the profile screen of the copied signal provider, you can view the signal provider's open positions (Open), and if you tap on "Realized P/L" you can view the signal provider's closed positions (Closed).
When doing a copy trade, can I choose to copy only certain trades from a certain provider?
No, it is not possible to copy only specific transactions.
Where can I see a signal provider's trading history?
From the home screen of the Titan FX Social app, select the signal provider you are interested in and tap it to open the individual page of the signal provider and check the profitability ratio.
Is there a recommended margin for copy trading?
For an estimate of the amount of capital required when using copy trading, please refer to the individual signal provider's page, where you can check the "profitability" information such as the available margin (equity), balance, and maximum drawdown.
When using copy trading, can other people see the contents of my account (profit, etc.)?
By default, it is set to public. If you want to keep it private, you can hide your trading account screen from "Hide My Profile" on the profile screen. By doing this setting, it will not be shown even if you search the name from "Home".
Is it possible to check the entry time of a provider's closed positions?
Entry time is not displayed at this time.
Will EA trades appear as comments on Titan FX Social?
Regardless of whether you trade with an EA or not, a signal name will be listed for each trade on Titan FX Social.
Can I copy trade by setting the number of copy trades?
You cannot set the number of times.
How can I set trading volume?
On the copy trade settings screen, you can choose from the following settings.
[Fixed Size]: Copies a fixed size regardless of the provider's trade size.
[Mirror Master Size]: Copies the trade size of the provider being copied as is. The trade balance of the trader's account is not taken into account.
[Pro rata by Equity]: Calculates the ratio of the provider's trade size to the account size (equity, taking into account unrealized profit and loss), adjusts the trade size so that it is the same ratio to the trader's account size, and copies it.
[Pro rata to Balance]: Calculates the ratio of the provider's trade size to the account size (balance, not taking into account unrealized profit and loss), and adjusts the trade size so that it is the same ratio to the trader's account size, and copies it.
Sometimes I can copy and sometimes I can't.
If you cannot copy trade, please check the following.
- In case of insufficient margin. → Please make a payment to your trading account.
- Please check the drawdown setting and check if it violates the maximum drawdown.
→If you are in conflict with the maximum drawdown, please reset the current price or deposit into your trading account.
If you cannot find the cause even after checking the above, Pelican Trading will investigate in detail, so please let us know your name, registered email address, trading account number, and detailed situation.
What happens to the trade volume when choosing 'Prorate by Equity' if the base currency I am copying from is different from my base currency?
It will be converted to the base currency of the trader's linked account and traded in risk-calculated quantities.
What is Round up to minimum trade size and Copy existing trades when copying a signal?
Round up to minimum trade size is a feature that allows all trades from a provider to be copied regardless of the copier's trade size setting. For example, if the Round up to minimum trade size item is not checked, if the copier setting is fixed at 0.01, and the provider trades 0.1 lot, it will not be copied. If you check the item of Round up to minimum trade size, Round up will be applied and copies will be made at 0.1 lot.
Copy existing trades allows you to order the same positions already held by the provider when the copier selects and "copy" the provider. However, the order will be executed by the market price at the time of copy. Please be careful on that point.
How long does it take to receive a signal from the provider and trades are copied?
The latency between when a signal is sent by a provider and when it is received by a trader is not available.
Can I make the copy trades that I am copying as a trader available only to specified users?
You can make your profile private, but you cannot make it public to selected users only.
Can I copy trade with multiple accounts?
Yes, you can. Please add your trading account in the following way.
How to add a second or subsequent real account
Can I logout from the app while copy trading?
Yes. Even if you log out, automatic copying will be performed unless you change the linkage of MT4/5.
Can I have multiple copy trades on the same account?
It is possible to copy multiple providers in the same MT4/5 account. Please understand that the cost will be paid to each provider, so the more providers you copy, the more fees will be charged.
Will the forced loss cut be triggered for copy trades as well?
Yes, Titan FX's normal loss cuts apply.
In addition, for risk management, it is also possible to set other drawdown settings. (Pelican Trading FAQ)
Why is the "unrealized P&L" not the same as the unrealized loss of the open position?
The "Positions" screen is updated in real-time, while the "Account" screen may not update in real-time. This can lead to differences in descriptions and values between the two screens.
What happens if I log out or stop copying during copy trading?
Even if you log out while copying, copy trading will continue unless you unlink your account.
The following message will be displayed when you stop copying.
・Continue mirroring open trades
→ New copying will stop, but existing open positions will copy closures by the provider.
・Close all open trades
→ All open trades copied by the provider will be closed when stopped.
・Manage trades manually
→ They will not be closed automatically. You will need to close them yourself.
Please note that if you unlink your account, copying will stop. In that case, you will need to manually close any open positions.
If you delete your account from Titan FX Social, copying will also stop, and you will need to manually close any open positions due to copying.
Please note that if you delete your account, you will not be able to register again with the deleted email address.
Do I need to open a new account to use Titan FX Social as a provider?
No, you can use your existing account.
Are there any conditions or screenings to become a signal provider?
Nothing in particular. When registering as a provider, it is necessary to submit something that shows the transaction records of the past 6 months, but you can register as a provider even if you do not have it.
I registered on the provider's side, but can everyone see my signal delivery?
By default, it is set to public, so other people can see it. Since there is a selection to make the profile private from the profile setting screen of the customer's account statement screen, it is possible to set it to private from there.
What are the rules for provider rewards and how do I receive the rewards I earn?
As a provider, you set your own reward, but there are no particular rules for that setting. Receipt of rewards is calculated at the end of each week and reflected in your MT4/5/ trading account registered as your signal provider on the 1st of the following week.
Do I have to register my profile with my real name?
Please register your profile with accurate personal information.
Regarding the name displayed on the app, the signal name will be displayed.
Is it okay to use an EA when working as a signal provider?
Yes.
Have you ever been unable to collect the commission because the copier withdraws at the timing when the commission is collected?
Pelican Trading checks the risk for transaction status and suspicious behavior.
If a copier repeatedly withdraws funds before the collection of fees, we may warn them to refrain from using the services.
Is it possible to specify the upper and lower limits of the set lot and account balance at the copy destination?
The trading volume can be set arbitrarily on the copier side.
For account balances, Signal Providers can indicate their approximate account balance in their profile.
Can family members copy the provider's trades?
Yes.
Do I have to be a Titan FX IB to become a Pelican provider?
No, you don't have to be a Titan FX IB.
How can I appear in the app's rankings?
The "Home" screen displays multiple rankings, each listing providers that meet the following criteria in order of highest return.
The maximum drawdown value is displayed on the profile screen. This value represents the largest decline from the peak, taking unrealized gains and losses into account, and always shows the highest value to date. It cannot be reset.
Titan FX Ranking
Titanium FX user signal providers whose maximum drawdown is not below -55%
Strategies
Signal providers whose maximum drawdown is not below -55%
Low Risk
Signal providers with a maximum drawdown of 0% to -14.99%
Medium Risk
Signal providers with a maximum drawdown of -15% to -34.99%
High Risk
Signal providers with a maximum drawdown of -35% to -100%
Top Free Signals
Signal providers with a maximum drawdown of 0% to -34.99% and no performance fees
New Signal Providers
Signal providers with a maximum drawdown of 0% to -34.99% and account linked within the last 30 days
- Performance fee 30% = 30% success fee. Charged weekly
- Mirror Master Size: Copy the transaction size of the provider you are copying as is.
- Fixed Size: If selected, trades will be made with the number of lots set by the trader.
- Proportional by Equity: Trades will be made with the size of the trader's account (effective margin, taking into account unrealized profits and losses) adjusted accordingly.
- Proportional by Balance: Trades will be made with the size of the trader's account (balance, not taking into account unrealized profits and losses) adjusted accordingly.
- Maximum Drawdown: Calculated using the following formula. (Loss tolerance rate against account funds)
Maximum Drawdown (%) = Loss amount ÷ Funds x 100
- High Water Mark: The highest amount your account balance can reach during the week. This is taken into account when calculating commission.
- Proportion: Used when a trade size other than "Fixed size" is selected.
Indicates the percentage of risk taken by the provider.
Example: When the trade size "Proportional distribution by equity" is selected and the provider's equity is 10,000 USD, and the copier's equity is 1,000 USD, if the provider trades 1,000 USD (10% of the equity), the copier's trade will change as follows depending on the setting method.
①1.0=100%
Takes 10% risk against the equity, the same as the provider
→1,000USD x 10% = trade 100USD
②0.8=80%
Takes 80% of the provider's risk. Take a risk of 10% x 80% = 8% on equity
→1,000 USD x 10% x 0.8 = 80 USD trade
- Round up to minimum trade size: A function that allows you to copy all trades from the provider regardless of the copier's trade size setting.
If this item is not checked, copying will not be performed if the calculation result of "pro rata distribution by equity" does not meet the minimum trade lot. If this item is checked, round up will be applied and copying will be performed at the minimum trade lot.
- Copy existing trades: When a copier selects a provider and "copies", they can order the same position as a position the provider already holds. However, the order will be placed at the price at which the copier "copies". Please be aware of this.
Example 1: Deposit 100 USD → No transaction at all. The balance remains at 100 USD = no fees
Example 2: 100 USD deposit → 10 USD loss on the trade. 100 USD at the time of deposit is the maximum weekly amount, and since this amount has not been exceeded, there is no fee.
Example 3: 100 USD deposit → 10 USD profit on trading. The balance will be 110USD → 100USD < 110USD, and the fee will be applied to the profit of this 10USD. (→In the next week, 110 USD minus the fee will be the high water mark, and profit and loss will be calculated based on that.)
Example 4: 100 USD deposit → 20 USD loss in transaction 1, then 10 USD profit in transaction 2 → balance 90 USD < deposit amount (balance at the beginning of the week) 100 USD, no fees. (→The next week's high water mark will be the highest balance ever of 100 USD, and profit and loss will be calculated based on that.)