[About domestic bank remittance deposit]

What is the minimum/maximum deposit amount for a single deposit?

Minimum deposit amount: 10,000 JPY

Maximum possible deposit amount: 10,000,000 JPY

 Is there a fee for depositing?

As stated in the terms and conditions that you confirm when making a deposit request, Titan FX does not charge any fees.

However, you will be responsible for any remittance fees paid to your bank. Please check with your bank for details on fees.

 Do I need to register my bank account in advance?

We do not require you to register a bank account in advance.

 [About transfer]

Where can I check the bank information for the transfer destination?

This will be displayed when you perform the deposit procedure on the client cabinet. It is not open to the public.

 What is the transfer code?

A transfer code is an alphanumeric code used to identify a deposit from the customer himself/herself. Please note that the information to be filled in for the transfer requestor's name and the transfer account number will be different each time.

Can I re-specify the destination bank account that I used for the previous transfer?

No, the details to be filled out in the transfer account number and transfer requester's name will be different each time, so they cannot be reused.

 Can I make an actual transfer with a different amount than the applied amount?

If the amounts are different, automatic verification of the transfer may not be possible and it may take some time. Please apply and transfer using the actual transfer amount.

 Is it okay to transfer money from a bank account other than my own?

Due to AML (anti-money laundering) regulations, we cannot accept payments from bank accounts other than those in your name.

 Can I transfer money in cash?

Due to AML (anti-money laundering) regulations, we cannot accept cash transfers. Please be sure to complete the transfer procedure from a bank account in your name.

 Can I transfer money from my current account?

Please transfer from your regular account.

 I entered the transfer bank information displayed in the Client Cabinet, but the recipient account name is not automatically displayed.

It seems that the automatic display of the recipient account name may not work depending on the financial institution you use or the time of use.
Generally, you can complete the transfer by entering the recipient account name correctly directly.
When entering recipient account information directly, please be sure to enter the recipient account name specified by our company correctly.
Please contact your financial institution for more information.

 [About the transfer requester name and code]

I forgot to enter the transfer code / I entered the wrong characters

If the transfer code is different or you forget to enter it, we will not be able to confirm the transfer correctly. You may be required to submit an image to prove that the payment was made from a bank account in your name.

 The transfer requester's name can only be entered in full-width, uppercase letters.

There is no distinction between full-width/half-width characters and uppercase/lowercase letters. *The presence or absence of space is not taken into account.

 There are character restrictions in the transfer requestor's name field, so it is not possible to change it from katakana / code cannot be entered.

If the details entered in the transfer requester's name, such as the transfer code, are incorrect, we will not be able to confirm the transfer. If you were unable to enter the required information correctly in the transfer requester's name field, please check ``You have not entered a code in the transfer requester's name'' in Step 3. Transfer procedure for domestic bank transfer in the client cabinet. Please make your selection and follow the on-screen instructions to submit your documents.

Click here for details: Deposit procedure for domestic bank transfer

*Documents can also be submitted from Client Cabinet >> Deposit >> "Pending bank Transfer Deposits".

[About reflection]

How long does it take for the payment to be reflected after the bank transfer is completed?

If the necessary information is entered correctly in the transfer field, the payment will be reflected within 1 hour to 1 business day after the financial institution confirms that the payment has been received by us. In the unlikely event that there is any problem with the information provided at the time of transfer, our department will contact you via the email address you registered.

 Even though the bank has completed the transfer, the money has not arrived.

Depending on the business hours and transfer settings of your financial institution, it may take some time after the transfer procedure is completed for the funds to actually arrive at our company.

If the necessary information is entered correctly in the transfer field, the payment will be reflected within 1 hour to 1 business day after the financial institution confirms that the payment has been received by us.

 I made a deposit into a trading account that I did not want to deposit into. Can I transfer funds?

Yes, you can instantly transfer funds between accounts from your client cabinet.

Click here for information on how to transfer funds between accounts.

【others】

Please let me know where to contact regarding payment.

For general questions regarding deposits and withdrawals, please contact support@titanfx.com, and for specific requests and remittances, please contact accounts@titanfx.com.

 Client Cabinet >> Deposit >> "Domestic bank transfer" cannot be selected as a deposit method.

You will need to complete identity verification, so please submit the required documents. Once the procedure is complete, you will be able to choose domestic bank transfer payment.