Q: How do I change my registered email address?
A:

For individual account users:
By setting up two-factor authentication in your client cabinet, you can change your email address yourself.

For corporate account users:
Email address changes are handled by our support center. Please provide the necessary information and contact our support desk.

For detailed procedures, please refer to the information below.
If you are unable to complete the procedure through your client cabinet, please contact our support center.

Regarding changes made through the client cabinet:

For security reasons, withdrawals will not be available for 48 hours after changing your email address.

You cannot change your email address again for 30 days after your last change.

Changing your email address from the client cabinet
1) Log in to your Client Cabinet.
2) Click the Titan FX logo icon in the upper right corner of the screen and select "Profile".
3) From the profile screen, click "Change Email Address".

*Two-factor authentication is required to change your email address.

If the following message is displayed, two-factor authentication is not yet set up. Click the "Set up two-factor authentication" button to set it up.

How to set up two-factor authentication
(This step is skipped if already set up)

4) Enter your new email address and click "Save Changes".

5) Enter the verification code and click "Verify".

6) A confirmation email will be sent to your new email address. Click the "Verify" button in the email.

*The link is valid for 24 hours.

*A change request notification will also be sent to your old email address.

If you do not recognize this request, please contact our support center immediately.

After the change is complete, your current login session will be automatically logged out. Please log in again using your new email address.

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Contact the Support Center to Change Your Email Address
If you wish to change your email address, please contact the support team (support@titanfx.com) from your currently registered email address, providing the following information and a photo ID (*1) for identity verification.

If your currently registered email address is unavailable, please let us know the reason.
We will conduct additional identity verification.
*For corporate accounts, please enter your company name as registered with us.

■Required Information
・Full Name (Hiragana):
・MT4/MT5 Account Number:
・Current Email Address (Previous):
・New Email Address:

■Identity Verification Documents (*1)
Valid driver's license, My Number Card, passport, etc.