If you would like to make a trade investgation request, please send us the details using the request form below.
https://titanfx.com/investigation-form

or please send a trade investigation request with below details to support@titanfx.com.

• Name 
• MT4/MT5 Account number
• Registered email address
• Order/ Deal/ Ticket Number(s) (Located in the Account history tab of your platform)
• Time when the issue happened
• Instrument(s) Affected (Eg. XAUUSD, EURUSD)
• Please attach any supporting documents (Eg. Charts, Journal/Experts logs, etc*)
• Please provide the description of what’s required to be investigated (Describe the incident you experienced)

* Please note we don't investigate demo account transactions.